Affected product:
Narawen Inox POP3 Connector 5.1 SR1 (2006-09-25)
Symptoms:
When you try to uninstall or upgrade to newer version of Narawen Inox POP3 Connector you receive following error message:
This product requires Microsoft .NET Framework 2.0 component installed prior to installation. Download it from: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5
The message is shown even if computer have Microsoft .NET Framework 2.0 or higher installed. The uninstall/upgrade process is blocked.
Reason:
Due to bug in product installer routine responsible for Microsoft .NET Framework detection it can not detect framework versions higher than 2.0.
It causes the uninstaller to fail during launch and blocks uninstall or upgrade operation.
Solution:
Apply the fix provided by Narawen Software:
- Download and unzip a fix package inox_fix200801.zip.
- Run it at the computer where Narawen Inox POP3 Connector is installed.
Please note that the fix package requires administrator privileges to run. - Click Start button to search for installed package and fix them if necessary.
After applying the fix you will be able to uninstall or upgrade the product.
